How do I return an item?

RETURNS

EXCHANGES & RETURNS: Within 10 Days from Receipt.
Contact our customer service via email or phone (advmachines@advmachines.com or 360.389.2386) and ask for a Return Merchandise Authorization(RMA) number. No returns will be accepted without a valid RMA number.
After you receive your RMA number you must return it to us within ten (10) working days
All requests for returns and refunds are subject to all of the following conditions:
Merchandise must be in its original, new, unused, unworn condition, in its original packaging cartons/bags, tags, instructions, etc.

DEFECTIVE MERCHANDISE may be returned for replacement within 10 days from Receipt.

EXCHANGES ONLY (no returns) FOR DIFFERENT SIZES OF THE SAME NAME BRAND ON:: Apparels, Gloves, Boots, Electric Clothing. 10% exchange fee plus shipping. Items that have been discontinued by the distributor/manufacturer, after receipt of item CAN NOT BE RETURNED OR EXCHANGED.
Please know what size and what color you want before ordering because we do not take returns on apparel, only exchanges with 10% restocking fee.
NO CANCELLATIONS, RETURNS OR EXCHANGES ON THE FOLLOWING PRODUCTS:

Items that have been discontinued by the distributor, after receipt of item.

A restocking fee of 35% or $10 per order whichever is greater will be charged on ALL merchandise returned. Shipping charges on all exchanges will be charged to customers. No credits will be given on refused shipments.

IN ORDER FOR US TO KEEP OFFERING THE LOWEST PRICES,
10% processing fee WILL BE CHARGED FOR ALL CANCELED ORDERS THAT HAVE BEEN PROCESSED (if the credit card has been ran), PLEASE KNOW WHAT YOU WANT BEFORE YOU ORDER

Refunds will be issued according to the original method of payment. Credit card orders will be credited to the original credit card. Shipping and insurance charges are not refundable.

ADVMACHINES.COM is not responsible for packages lost during return shipping.
United Parcel Service is generally the least expensive shipping method. DO NOT SEND ITEMS BACK TO US C.O.D. Our warehouse will not accept any C.O.D. shipments.

Contact Us:

EMAIL: Advmachines (AT) advmachines (DOT) com

Physical mailing address:

Adventure Machines
8150 Guide Meridian Rd.
Lynden, WA 98264

Customer Service # 360-389-2386